Return Policy

We want you to be completely satisfied with your purchase. If something isn't right, here's how our returns process works.

14 Days
Return window
24 Hours
To report damage
Full Refund
For eligible returns

Standard Returns

You may return most new, unopened items within 14 days of delivery for a full refund.

What's covered

  • Items in original, unopened condition
  • Items returned within 14 days of delivery
  • Items with original packaging intact

Return shipping costs

  • We cover return costs if we made an error
  • We cover return costs for defective items
  • You cover return costs for change of mind

Made to Order Products

Products we manufacture to order are exempt from the standard return policy.

Many of our wall panels, panel mouldings, and wall panelling strips are made to your specifications. These items cannot be returned for a change of mind.

If you're unsure whether a product is made to order, check the product description or contact us before placing your order.

Damaged or Faulty Items

If your order arrives damaged or you believe it to be faulty, please follow these steps:

1
Notify us within 24 hours
Contact us with your order number and details of the damage. Include photos if possible.
2
Return within 14 days
The product must be returned within 14 days of receipt, in the same condition and packaging as received.
3
Inspection and resolution
We'll inspect the item. If deemed faulty, we'll dispatch a replacement or process a refund within 28 days.

Note: We are unable to refund shipping costs for faulty items. However, if the item is confirmed faulty, we will arrange a replacement or refund for the product itself.

Refund Timeline

You should expect to receive your refund within four weeks of giving your package to the return shipper.

5-10 days
Transit time to us
3-5 days
Processing time
5-10 days
Bank processing

In many cases, you'll receive your refund more quickly than this.

How to Return an Item

If you need to return an item, please contact us with your order number and details about the product you'd like to return. We'll respond quickly with instructions for how to return items from your order.

Return Address

Wall Panels World
Unit 24 Gravelly Industrial Park
Thompson Drive
Birmingham
B24 8HZ

Important Information

•

Delivery delays: In the occurrence of a failed or late delivery, Wall Panels World Ltd is not liable for any direct loss, loss of business, or profits. We strongly recommend having products in hand before booking tradespeople to install them.

•

Checking deliveries: We recommend checking parcels while the driver is present. Any damage should be reported to us within 24 hours of delivery.

•

Safe place deliveries: Once goods are left in a specified safe place, we cannot be responsible for loss, damage, or theft.

Need Help With a Return?

Our team is here to assist you.

Contact Us

Monday - Friday, 9:00 - 17:00

For delivery information, see our Delivery page. All orders are subject to our Terms and Conditions.